Help Centre
Play should stay fun. We give you simple tools to control your time and spend. Use them at any point from your account.
How is my account protected?
We need to verify your ID and your playing location before accepting a first deposit. Choose a password nobody could guess easily, keep it to yourself and never share your login details.
Do you charge fees?
No. We do not take any fee when you deposit or withdraw.
Can I cap my deposits or time spent playing?
Yes. Deposit, wager and stake limits can all be set in your account, along with time reminders. A reduced limit takes effect immediately, and a raised limit becomes active after 24 hours.
How does Ottawa Rewards work?
You collect loyalty points whenever you play for real money. Convert them into Tier Credits through the resort programme run by our partner and use them on hotels, dining and shows.
Is there a no-deposit offer?
Yes. Register and get 88 free spins with no deposit needed. Winnings carry 5x wagering and a maximum withdrawal of C$100.
What are Ottawa Originals?
Ottawa Originals is our own branded range of games. You'll find them in their own lobby row.
How do I open an account?
Select Join Now, fill in the form and confirm your age of 19 or over. After your ID and location are approved, make a deposit of at least C$20 to start playing.
How are games tested for fairness?
Our games come from established studios such as NetEnt, Play'n GO and Pragmatic Play. Independent testers check the random number generator in every game before it goes live.
Which studios run the live tables?
Our live tables come from Evolution, Pragmatic Play Live, Stakelogic Live, BetGames and OnAir Entertainment.
Safer play tools
- Limits on deposits, wagers and stakes.
- Reality check pop-ups and time alerts while you play.
- Need some distance? Pause your account for anything between a day and six weeks.
- Self-exclusion or full account closure.
- A quick self-assessment quiz for your play.
- KYC identity verification and a location check take place before you can make your first deposit.
- Lowering a limit applies instantly. Raising one takes 24 hours.