Safer Play
Our Commitment
Ottawa Casino is built for adults who enjoy casino games as entertainment. We want our slots, Jackpots and Live Casino tables to stay fun, and we give you controls that help keep it that way.
We only serve players in jurisdictions that permit online gambling. Our practices follow Canadian rules on age, identity checks and money laundering. Free safer play tools come with every account, and you can turn them on from the account settings page whenever you choose.
Our staff are trained to recognise when play may be doing harm. Warning signs include rapidly rising deposits, very long sessions and withdrawals reversed so the funds can be wagered again. If we see patterns like these, we get in touch by email. When necessary, we restrict the account for your protection and tell you the reason.
Promotions and Ottawa Rewards exist to add value, not to push you. Once you self-exclude or begin a cooling-off period, we stop sending you marketing straight away.
Protecting Minors
Our games are for players 19 and older only. Anyone younger cannot sign up, make a deposit or play, even in free modes. We confirm your identity, your date of birth and that play is permitted in your location before accepting your first deposit.
When we identify a minor as an account holder, we close the account and void every bet on it. Our Protecting Minors page covers how we verify age in full, with links parents and guardians can use to find filtering tools.
Limit Changes
A lower limit takes effect immediately. As soon as you save it, the reduced amount is in force.
Requests to increase a limit or remove it completely sit in a 24-hour waiting period, during which your existing limit still applies. You have one full day to reconsider, and the request can be cancelled before it applies.
Free Support Services
Help from people who are not connected to the casino can matter a lot. The organisations listed below assist players, and their relatives and friends, at no cost and confidentially:
- ConnexOntario
- GameSense
- Gamblers Anonymous
- YMCA Youth Gambling Awareness Program
You do not have to close your account or tell us before contacting any of them. If you wish, our team can point you to an appropriate service by email.
Your Tools
Every tool below is under your control. Most can be set in a few clicks from the safer play area of your account.
Spending Limits
Choose how much you are prepared to spend and we hold you to it. Three types are available:
- Deposit limits put a ceiling on your deposits for each day, week or month.
- Wager limits restrict the total you can stake over a period you select.
- Stake limits set the largest single bet you can place on any game.
When you hit a limit, any more deposits or bets covered by it are blocked until your chosen period resets.
Reality Checks
Set how frequently reality checks appear. Each one displays the time spent in your current session plus your wins and losses, helping you choose whether to continue or pause.
Time Alerts
Time alerts let you set a session length in advance. When you reach it, we let you know clearly. Use them together with reality checks to keep sessions to the length you planned.
Cooling-Off Period
The length of your cooling-off period is your choice: the shortest option is one day and the longest is six weeks. For that whole stretch, deposits and wagers are switched off, and promotional messages stop reaching you. Your funds stay safe in your account, and withdrawal requests remain open to you. Keep in mind that a cooling-off period, once started, runs to the end of the term you selected and cannot be shortened.
Self-Exclusion
When a brief cooling-off pause is not enough, self-exclusion offers stronger protection. Throughout the period you choose, your account remains shut, marketing stops completely, and we take steps to block any new account being created under your name. The exclusion cannot end before that period is over. We strongly urge you to contact one of the free support organisations listed above.
Account Closure
You can also ask us to close your account for any reason, gambling-related or not. If your play is the reason, tell us and we will treat the closure as a self-exclusion, with the added protections that come with it.
Identity and Location Checks
Depositing becomes available once our team has confirmed your ID and verified your location. These checks keep minors and players from restricted regions out, and ensure that each account holder is a real, verified adult.
Self-Assessment
This short quiz poses a handful of questions on how you have played lately, such as whether your spending goes beyond your plans or whether you chase losses. Completing it takes only minutes. Your answers stay private.
Once you finish, you see a clear summary of your results along with practical next steps. These may include setting a limit, starting a cooling-off period or contacting a support service. There is no cap on how many times you can retake the quiz, and repeating it every few months is a good habit.
Contact
Email our team at support@ottawacasino.app if you need help with any of the tools here or want to talk about your play. We give priority to requests about self-exclusion, cooling-off periods or limits.
The rules for your account are set out in our Terms of Service. How We Handle Your Data explains what we do with the information you give us.